Customer Service

Our Complaints Policy

We at 121 Rental hope you have an excellent car rental experience each time you rent with us. We welcome your feedback because it gives us an opportunity to recognize how we can always provide you with the best possible service.If you were left unsatisfied by your rental with 121 Rental, 121 Rental Prestige please give us the chance to address the situation and keep your business.

The quickest and most efficient way to resolve an issue is to bring it to our attention, if you wish to make a complaint, please submit either in writing to the following address 121 Rental, 86-90 Paul Street London, EC2A 4NE by email to or by telephone on 0203 887 23 23. We will endeavor to review and respond to you within 5 working days with a resolution. If the complaint requires further review we will advise accordingly within this time. We aim to resolve all complaints with us amicably however in the instance where you are not satisfied with our final response, you can contact the Financial Ombudsman Service